Why You Should Be Making An Experience Out Of ‘Waiting’

Throughout their lifetime, the average person spends five years waiting in lines and queues. More specifically, they are put on hold for a total of 43 days listening to the lovely, but oh so irritating, music whilst waiting on the phone. This isn’t exactly what you would call a ‘good Customer Experience’. Time to do something about it and alleviate the pain…

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Onsophic CX – News Roundup

You’ve probably heard it by now: earlier this month, during Forrester CX Europe 2018, we announced our newest product – Onsophic CX. Now, just a few weeks later, we’ve been mentioned on several sources and social media channels – here’s an overview of what you need to know about Onsophic CX!   In The Press…

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Onsophic announces Customer Experience product

London – November 13, 2018 Today, Onsophic – the world’s most data-driven learning technology – announced the launch of its Customer Experience Management product, Onsophic CX. Onsophic CX accelerates employee performance by enabling real-time, personalized guidance for enterprise teams, improving customer retention, enabling customer advocacy and delivering consistent customer experiences. At the Forrester CX Europe 2018 event in…

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Onsophic at Forrester CX Europe 2018

We’re excited to attend Forrester CX Europe 2018 and we’d love to meet you there! Feel free to reach out by shooting an email to hello@onsophic.com. CX Europe is a yearly event, organized by Forrester, that focuses on Customer Experience. Over the last couple of years CX has become a key differentiator for organizations, regardless of their…

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How to measure the effectiveness and impact of learning

This was originally an article in Dutch, written by Dimitri Dewever for BusinessXperts (supplement of leading Belgian economic newspaper ‘De Tijd’). Training in companies costs a lot of time and money. But what’s the true value of these programs? The Belgian-American company Onsophic measures and analyzes the effectiveness of training and makes adjustments where necessary.…

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