Of course, we want to pamper our customers as much as possible but at times, with the best will in the world, we simply may not be able to fulfill their wishes. Yet, we don’t want to disappoint our customers, so here are 5 tips to say ‘no’ in a friendly way. 1. Ask for clarification You may often get …
As an organization, how do you know whether you really make the difference for your customers? By asking them once in a while! Nowadays, managers mostly don’t have the time to have more personal relationships with customers. Luckily, there are some techniques that can help you understand your customers better and get closer to them: Net Promoter Score, Customer Effort …
London – November 13, 2018 Today, Onsophic – the world’s most data-driven learning technology – announced the launch of its Customer Experience Management product, Onsophic CX. Onsophic CX accelerates employee performance by enabling real-time, personalized guidance for enterprise teams, improving customer retention, enabling customer advocacy and delivering consistent customer experiences. At the Forrester CX Europe 2018 event in London, Onsophic revealed that they …
We’re excited to attend Forrester CX Europe 2018 and we’d love to meet you there! Feel free to reach out by shooting an email to hello@onsophic.com. CX Europe is a yearly event, organized by Forrester, that focuses on Customer Experience. Over the last couple of years CX has become a key differentiator for organizations, regardless of their size. Attendees of …