Guiding 10K employees towards customer centricity
A major financial institution wanted to become more customer-centric and provide a more unified customer experience across all its branch offices.
As part of these efforts, the financial institution rolled out a new CRM system. This needed to be adopted as fast as possible by ten thousand customer-facing employees.
Onsophic automatically guided individual employees with best practices helping them deliver better customer experiences. Onsophic also provided coaches with the tools to deliver coaching sessions that made a real impact.
Find out more about our technology solution and its impact by reading the case study.