Guiding 10K employees towards customer centricity

Context

A major financial institution wanted to become more customer-centric and provide a more unified customer experience across all its branch offices.

Challenge

As part of these efforts, the financial institution rolled out a new CRM system. This needed to be adopted as fast as possible by ten thousand customer-facing employees.

Solution

Onsophic automatically guided individual employees with best practices helping them deliver better customer experiences. Onsophic also provided coaches with the tools to deliver coaching sessions that made a real impact.

Outcome

Find out more about our technology solution and its impact by reading the case study.

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