“Onsophic CX allowed us to optimise bad experiences in no-time, delivering high-value insights, enabling strategic change. This resulted in improved customer feedback and reduced churn.”
VP Strategic Change, Ingenico ePayments
Performance Overview
How are your teams, branches or individual team members progressing? Gain global insights into your organisation’s customer experience performance and take action where needed.
Impact Of Initiatives
Create and launch initiatives to improve the customer experience. Then, monitor the impact of your initiatives. Understand and showcase how you are driving change throughout your organisation.
Automated Learning Moments
Onsophic’s data-driven training engine guides your team members when and where they personally need it the most. This leads to improved customer experiences along every human touchpoint in the customer journey.
Personalised Guidance
You will come a long way through the digitised distribution of your CX improvement initiatives, but it’s equally important to promote a social learning environment. Through Onsophic CX, coaches receive coaching suggestions based on their coachees’ areas for improvement and personal targets.
Unified CX Across All Branches
A major financial institution wanted to become more customer-centric and provide a more unified customer experience across all its branch offices.
We helped them achieve this through personalised learning moments for every individual.
Onsophic’s technology automatically focusses on the training that works for your organisation.
To Accelerate Employee Performance
