How are you delivering consistent customer
experiences across all your touchpoints?
How are you encouraging customer
loyalty and advocacy?
How are you enabling your employees to deliver
the best possible customer experiences?
We’re committed to bring your CX to new heights! Let’s talk.
80% of time invested in training goes wasted.
Our technology focus on the 20% that works, automatically.
Performance overview
How are your teams, branches or individual team members progressing? Gain global insights into your organisation’s customer experience performance and take action where needed.
Initiatives Impact
Create and launch initiatives to improve the customer experience. Then, monitor the impact of your initiatives. Understand and showcase how you are driving change throughout the organisation.
Automated Learning Moments
Onsophic’s data-driven training engine guides your team-members when and where they personally need it the most. This leads to improved customer experiences along every human touchpoint in the customer journey.
Personalised Guidance
You will come a long way through the digitised distribution of your CX improvement initiatives, but it’s equally important to promote a social learning environment. Through Onsophic CX, coaches receive coaching suggestions based on their coachees’ areas for improvements and personal targets.
Case Study – Exceptional CX Across All Branches
Context
A major financial institution wanted to become more customer-centric and provide a more unified customer experience across all its branch offices.
Challenge
As part of these efforts, the financial institution wanted to roll out a new CRM system. This needed to be adopted as fast as possible by its ten thousand customer-facing employees.
Solution
Onsophic automatically guided individual employees with best practices helping them deliver better customer experiences. Onsophic also provided coaches with the tools to deliver coaching sessions that made real impact.
Outcome
Find out more about our technology solution and its impact by reading this case study here.
To Accelerate Digital Transformation
Let’s start the conversation!