What Is Voice Of The Customer?

Jerry Gregoire, former CIO at Dell once said: “Customer experience is the next competitive battleground.” Today, this is a reality that organisations need to take into account. To survive in an ever more aggressive business world, organisations need to understand their customers more than ever before. One way in which this can be achieved is to better understand the Voice …

Why You Should Be Making An Experience Out Of ‘Waiting’

Throughout their lifetime, the average person spends five years waiting in lines and queues. More specifically, they are put on hold for a total of 43 days listening to the lovely, but oh so irritating, music whilst waiting on the phone. This isn’t exactly what you would call a ‘good Customer Experience’. Time to do something about it and alleviate …

How To Build A Scalable Product That Customers Want To Pay for

The name Tom Pennings probably doesn’t ring a bell, although that doesn’t take away the fact this entrepreneur has already accomplished some amazing things. Tom went to Silicon Valley for the first time in 1999, worked for Apple, and later founded his own start-up… from Belgium. Today, Pennings combines the advantages of Belgium with those of the USA and thus …

Onsophic CX – News Roundup

You’ve probably heard it by now: earlier this month, during Forrester CX Europe 2018, we announced our newest product – Onsophic CX. Now, just a few weeks later, we’ve been mentioned on several sources and social media channels – here’s an overview of what you need to know about Onsophic CX! In The Press Not really up to speed about …

Man answering survey

Stop Creating Surveys, Ask These 3 Simple Questions!

Measure the satisfaction of your customers by asking them 3 simple questions. It may sound too good to be true, but it is perfectly possible! Question 1: How well did we solve your problem? This is where it all starts, as long as you’re unable to fulfill the needs of your customer, your customer will never really be satisfied. That …

5 Ways To Say ‘No’ In a Customer-Friendly Way

Of course, we want to pamper our customers as much as possible but at times, with the best will in the world, we simply may not be able to fulfill their wishes. Yet, we don’t want to disappoint our customers, so here are 5 tips to say ‘no’ in a friendly way. 1. Ask for clarification You may often get …

3 Techniques For Better Customer Experience Insights: NPS, CES & CXi

As an organization, how do you know whether you really make the difference for your customers? By asking them once in a while! Nowadays, managers mostly don’t have the time to have more personal relationships with customers. Luckily, there are some techniques that can help you understand your customers better and get closer to them: Net Promoter Score, Customer Effort …

Onsophic announces Customer Experience product

London – November 13, 2018 Today, Onsophic – the world’s most data-driven learning technology – announced the launch of its Customer Experience Management product, Onsophic CX. Onsophic CX accelerates employee performance by enabling real-time, personalized guidance for enterprise teams, improving customer retention, enabling customer advocacy and delivering consistent customer experiences. At the Forrester CX Europe 2018 event in London, Onsophic revealed that they …

Onsophic at Forrester CX Europe 2018

We’re excited to attend Forrester CX Europe 2018 and we’d love to meet you there! Feel free to reach out by shooting an email to hello@onsophic.com. CX Europe is a yearly event, organized by Forrester, that focuses on Customer Experience. Over the last couple of years CX has become a key differentiator for organizations, regardless of their size. Attendees of …

How AI bridges the gap between HR and Business Performance

An interview with Tom Pennings, Founder and CEO of Onsophic – by Ton Dobbe – Chief Inspiration Officer, Value Inspiration Accelerating human potential I got inspired by the big idea behind Onsophic, hence I invited CEO Tom Pennings to my podcast. We explore how the education process is broken and how that creates a gap between HR and the business …