You’ve probably heard it by now: earlier this month, during Forrester CX Europe 2018, we announced our newest product – Onsophic CX. Now, just a few weeks later, we’ve been mentioned on several sources and social media channels – here’s an overview of what you need to know about Onsophic CX! In The Press Not really up to speed about …
Measure the satisfaction of your customers by asking them 3 simple questions. It may sound too good to be true, but it is perfectly possible! Question 1: How well did we solve your problem? This is where it all starts, as long as you’re unable to fulfill the needs of your customer, your customer will never really be satisfied. That …
Of course, we want to pamper our customers as much as possible but at times, with the best will in the world, we simply may not be able to fulfill their wishes. Yet, we don’t want to disappoint our customers, so here are 5 tips to say ‘no’ in a friendly way. 1. Ask for clarification You may often get …
As an organization, how do you know whether you really make the difference for your customers? By asking them once in a while! Nowadays, managers mostly don’t have the time to have more personal relationships with customers. Luckily, there are some techniques that can help you understand your customers better and get closer to them: Net Promoter Score, Customer Effort …
London – November 13, 2018 Today, Onsophic – the world’s most data-driven learning technology – announced the launch of its Customer Experience Management product, Onsophic CX. Onsophic CX accelerates employee performance by enabling real-time, personalized guidance for enterprise teams, improving customer retention, enabling customer advocacy and delivering consistent customer experiences. At the Forrester CX Europe 2018 event in London, Onsophic revealed that they …
We’re excited to attend Forrester CX Europe 2018 and we’d love to meet you there! Feel free to reach out by shooting an email to hello@onsophic.com. CX Europe is a yearly event, organized by Forrester, that focuses on Customer Experience. Over the last couple of years CX has become a key differentiator for organizations, regardless of their size. Attendees of …
An interview with Tom Pennings, Founder and CEO of Onsophic – by Ton Dobbe – Chief Inspiration Officer, Value Inspiration Accelerating human potential I got inspired by the big idea behind Onsophic, hence I invited CEO Tom Pennings to my podcast. We explore how the education process is broken and how that creates a gap between HR and the business …
This was originally an article in Dutch, written by Dimitri Dewever for BusinessXperts (supplement of leading Belgian economic newspaper ‘De Tijd’). Training in companies costs a lot of time and money. But what’s the true value of these programs? The Belgian-American company Onsophic measures and analyzes the effectiveness of training and makes adjustments where necessary. Silicon Valley, 2014. Tom Pennings, …
San Francisco – June 5, 2018 Onsophic, the world’s most data-driven learning technology, opens a new office in Singapore to better serve the increasing demand for the company’s platform in Southeast Asia. Initially, the company will focus on developing business in Singapore itself while gaining a better understanding of the Southeast Asian market. Onsophic’s expanding business allows the company to …
Onsophic’s original technology that helps organisations boost the skills, talent, and outputs of their people by correlating learning moments with on-the-job performance has proven to be successful over the years. In the meantime, we have developed a new technology that further augments our original solution. Onsophic CX Onsophic CX, as the product is called, accelerates employee performance by enabling real-time, …